Refund and Withdrawal Policy

Last updated: 14 October 2026

1. If a code does not work

• After you unlock a code, try it on the brand’s app or website.
• If it does not work, open the coupon again and tap Not working. The unlock fee of ₹1.00 goes back to your wallet straight away.
• If you do not respond within 48 hours, the unlock is treated as successful and can no longer be refunded.
• A code that is valid but does not fit your order, for example because the minimum order value or other terms on the coupon were not met, is not a failed code.
• Repeated false claims may lead to your account being suspended.
• A coupon that gets 3 “not working” reports is hidden automatically.

2. Money added to your wallet

• Money added to the wallet is meant for unlocking codes. Once added, it is not refunded to your bank or card, and it cannot be withdrawn.
• If a payment was taken from your account but the wallet was not credited, it is usually reversed by your bank or Razorpay within 5 to 7 working days. If it is not, write to us with your Razorpay payment ID and we will look into it.
• If you were charged twice by mistake, we will refund the extra payment to the original payment method.

3. Withdrawing your earnings

• Only money earned from your coupons can be withdrawn. The minimum is ₹50.00.
• Enter your own UPI ID carefully. We pay requests manually and aim to do so within 7 working days.
• If a request is rejected, the amount goes back to your wallet.
• We cannot recover money sent to a wrong UPI ID that you entered.

4. Contact us

For any refund or payment problem, write to contact@bachatcode.in with your registered email, the coupon name and, for payments, the Razorpay payment ID.